STILL NOT SURE?

Frequently Asked Questions

Question 1: What types of classes do you offer?

We offer online courses, in-person hands-on trainings, eBooks, and mentorship programs for estheticians, solo providers, and spa owners. Whether you’re just starting out or looking to scale your business, there is a class for every stage of your journey.

Question 2: Are your online courses self-paced?

Yes! All of our online classes are 100% self-paced and come with lifetime access, so you can revisit the material anytime.

Question 3: Do I receive a certificate after completing a course?

Absolutely. Every paid course and in-person class comes with a Certificate of Completion you can download or print for your professional records.

Question 4: How long do I have access to the classes?

You get lifetime access, including future updates or added materials at no extra cost.

Question 5: What is included in the online classes?

Each course includes:

Step-by-step video lessons

Demonstrations

Downloadable worksheets & protocols

Forms, scripts, and templates

Bonus business tips

Certificate of completion

Queston 6: What is included in the mentorship program?

The mentorship program includes:

Weekly or biweekly coaching calls

Personalized action plans

Spa business systems

Marketing & booking strategies

Templates, scripts, and automations

Access to exclusive mentorship-only resources

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Question 7: Where are your in-person classes located?

Our hands-on classes take place in Brooklyn, New York at our Natrabella Skincare training studio. Exact address is provided after enrollment.

Question 8: Do you offer payment plans?

Yes! Most courses and mentorship packages offer payment plans or installment options at checkout.

Question 9: Are your classes beginner-friendly?

Yes — we have training for every level:

✅ Beginner estheticians

✅ Solo estheticians

✅ Spa owners

✅ Advanced professionals seeking new techniques

Each course will clearly note the recommended skill level.

Question 10: Do you offer refunds?

Because our products include digital downloads and instant access to online courses, all sales are final. Please review all product descriptions before purchasing.

If you need help choosing, feel free to contact us!

Question 11: Can I access the courses from my phone or tablet?

Yes! The platform is mobile-friendly and works on any device — phone, tablet, or laptop.

Question 12: How do I know which class is right for me?

You can contact us anytime for a recommendation. Tell us your goals (solo esthetician, new spa launch, treatment mastery, business systems, etc.), and we’ll guide you to the perfect program.

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Question 13: How do I get started with mentorship?

Fill out the application form on the Mentorship page. Once approved, you’ll receive an onboarding email and your first session date.

Question 14: Do I need to be licensed to take your classes?

For technique-based classes (facials, peels, dermaplaning, waxing, etc.), you must be a licensed esthetician or in school.

Business courses, eBooks, and mentorship are open to anyone in the beauty industry.

Question 15 : Will you show me how to grow my business and get clients?

Yes! Almost all of our courses include real marketing strategies, booking systems, and client retention methods so you can grow consistently.

Question 16: Can I use your protocols and templates in my own business?

Yes — all downloadable materials included in a course are yours to use in your spa or solo practice.

Question 17: What if I need help after I finish the course?

You can join our mentorship program or free community, where you’ll get continued support, Q&A sessions, and access to additional resources.

About Us

Science Meets Skincare: Unveil Your Best Skin

Contact Us

1169 Flatbush Ave, Brooklyn NY 11226

Phone: (347) 432-0648

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